R (Options UK Personal Pensions LLP) v Financial Ombudsman Service Ltd

Subject Matter

PENSIONS — Pension scheme — Self-invested personal pension

[2022] EWHC 3325 (Admin), KBD

FINANCIAL SERVICES — Investigation — Ombudsman scheme — Ombudsman upholding complaint that pension provider failed to carry out due diligence on unregulated introducer and investment — Ombudsman basing decision on general obligations contained in non-actionable principles — Whether reasons for decision adequate given absence of breach of actionable duty — Whether due diligence duty precluded by execution only basis of transaction between pension provider and complainant — Whether ombudsman’s decision irrational — Financial Services and Markets Act 2000 (c 8), ss 228(2), 229(2) — FCA Handbook, DISP 3.6.4R

[2024] EWCA Civ 541; [2024] Bus LR 1307; [2025] 2 All ER 399; [2025] 1 All ER (Comm) 589; [2025] 1 BCLC 667; [2024] WLR(D) 231, CA