General Subscribers

These terms and conditions (“Terms and Conditions”) apply if you are a business customer or an individual consumer. You will be a business customer if you are acting for purposes relating to your trade, business, craft or profession (a “Business Customer”) and you will be an individual consumer if you are acting for purposes which are wholly or mainly outside your trade, business, craft or profession (a “Consumer”). If you are an academic institution, the Academic Subscribers Terms and Conditions apply (available at https://www.iclr.co.uk/terms-and-conditions/academic-subscribers/)

These Terms and Conditions explain the legal terms on which we provide our products and services to you (whether you order through the website or otherwise (e.g. using an order form)).

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING ANY ORDER WITH US (WHETHER THROUGH THE WEBSITE OR OTHERWISE). YOU WILL BE ASKED TO CONFIRM YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU WILL NOT BE ABLE TO ORDER FROM US.

Please note that: (a) we only use personal information in accordance with our Privacy Policy (available at https://www.iclr.co.uk/privacy-and-cookies/) and (b) our website uses cookies, as further detailed in our Cookies Policy (available at: https://www.iclr.co.uk/cookies-policy/). In addition, use of our website is governed by our Website Terms of Use (available at https://www.iclr.co.uk/terms-and-conditions/website-terms/) and you agree to comply with its terms. Please read these documents carefully as they contain important information about our practices and your use of our products and services.

You should print a copy of these Terms and Conditions for future reference. If you are unable to access the Terms and Conditions in full, or if you are having difficulty reading them, please contact us and we will assist you.

1. ABOUT US AND OUR PRODUCTS AND SERVICES

1.1 We are the Incorporated Council of Law Reporting for England and Wales, a company limited by guarantee (company number 00005034). Our registered address is Megarry House, 119 Chancery Lane, London WC2A 1PP and our VAT number is 232390976.

1.2 If you have any questions or experience any problems with your order, please contact us and we will be happy to assist you: E-mail: subscriptions@iclr.co.uk, Telephone: +44 (0)207 242 6471.

1.3 In these Terms and Conditions, references to “we”, “us”, “our” or “ICLR” mean us, the Incorporated Council of Law Reporting for England and Wales. References to “you” and “your” mean you, the person or organisation ordering from us (including anyone authorised by you to use our products or services).

1.4 We publish the law reports of the judicial decisions of the courts of England and Wales. We make these, and other reports published or otherwise made available by us under various titles from time to time (“Reports”), available for you to purchase in print (“Printed Reports”) or to access online (“Online Reports”). To access the Reports you need to purchase a subscription (“Subscription”) from us.

1.5 Where a Subscription to the Online Reports is purchased, we may make additional services available, in our sole discretion, from time to time (“Online Service”). The Online Service will be included within the Subscription where stated on the Order Form or Online Form.

2. PLACING ORDERS

2.1 You can place an order to purchase a Subscription through our website (www.iclr.co.uk) using our online order form (“Online Form”) or by contacting us and completing our paper order form (“Order Form”).

2.2 All orders to purchase a Subscription to the Online Reports and Online Services using the Online Form must be placed through our website, following the steps set out in the Online Form process. When you place an order for a Subscription to the Online Reports and Online Service (as relevant) (“Online Order”), we will send you an e-mail acknowledging receipt of your Online Order and containing the details of your Online Order. Please note that this does not mean that your Online Order has been accepted. Your Online Order represents an offer by you to purchase the relevant Subscription to the Online Reports and Online Service (as relevant) from us. Your order is only accepted, and a binding contract formed in accordance with section 2.4.

2.3 To place an order to purchase a Subscription using our paper Order Form, you will need to complete and sign the Order Form and return it to us (“Offline Order”). Please note that this does not mean that your Offline Order has been accepted. Your submission of a signed Order Form represents an offer by you to purchase the relevant Subscription from us. Your order is only accepted, and a binding contract formed, in accordance with section 2.4.

2.4 Your order is only accepted:

2.4.1 for Online Orders, when we send you a further e-mail confirming that we have accepted your Online Order;

2.4.2 for Offline Orders, when we sign the Order Form or if we invoice you for the Subscription described in the Order Form, whichever is the earlier,

and this is the point that a binding contract is made between you and us, subject to and incorporating these Terms and Conditions and the Online Form or Order Form (as applicable) (the “Contract”).

2.5 We suggest you print off a copy of these Terms and Conditions and that you keep a copy of the Online Form or Order Form (as applicable) and any correspondence between you and us for your records. We do not file a copy of the Contract between you and us.

3. THE REPORTS

3.1 Within 10 working days of the date of the Contract, we will send you a copy of any Printed Reports within your Subscription (including, in the event your Subscription Period starts after 1 January, those Printed Reports that have already been published that calendar year) and/or access details for the Online Reports and/or the Online Service (as applicable). The risk in any Printed Reports and the responsibility to insure them will pass to you when the relevant Printed Reports are delivered to you.

3.2 Unless otherwise stated on the Online Form or Order Form (as applicable):

3.2.1 in the case of Online Reports, your Subscription shall include all available archives of the relevant Online Reports since the date of their first publication; and

3.2.2 in the case of Printed Reports, your Subscription shall include those Printed Reports identified in the Order Form. During the relevant Subscription Period (as defined in section 5 below), we will send you all monthly or weekly parts of the Printed Reports produced in the relevant Subscription Period.

4. YOUR USE OF THE REPORTS AND THE ONLINE SERVICE

4.1 You may use the Reports and Online Service (as applicable) to which your Subscription relates, in accordance with these Terms and Conditions, for the following purposes:

4.1.1 academic research or study (including use in scholarly publications and presentation of such research at academic conferences);

4.1.2 providing academic services to students;

4.1.3 providing professional advice in connection with a lawful trade or profession (including providing professional legal services to your clients);

4.1.4 citing and/or arguing cases before a Court of law; and

4.1.5 exercising any judicial office or function,

(together the “Permitted Purposes”).

4.2 You may, as required for the Permitted Purposes and as permitted by law:

4.2.1 read, search, view, download and print the Reports (as applicable);

4.2.2 copy, quote and excerpt insubstantial extracts from the Reports; and

4.2.3 on a reasonable and occasional basis, distribute full case reports in electronic format to third parties, provided that such extracts and/or case reports are appropriately cited and credited (including acknowledging the source and ownership of the copyright in the same).

4.3 The activities permitted by section 4.2 above are subject to a “fair usage” limit and we reserve the right to suspend your access to the Online Reports and/or the Online Service if you are found to be abusing such limit.

4.4 You are not permitted to:

4.4.1 re-sell the Reports (or parts of them) or the Online Service;

4.4.2 modify the content of the Reports or the Online Service;

4.4.3 remove, conceal or obliterate any copyright or other proprietary notices included on the Reports or the Online Service; or

4.4.4 store any Online Reports in any form of database whether current or archival which is intended for the storage, and/or provision to its users, of access to know-how.

4.5 You must comply, and ensure all Authorised Users comply, with all applicable laws relating to your use of the Reports and the Online Service.

4.6 Where the Order Form or Online Form sets out a number of authorised users, this means the number of individuals who are authorised by you to access the Online Reports and/or the Online Service (as applicable) (“Authorised Users”).

4.7 You will:

4.7.1 ensure that all Authorised Users comply with these Terms and Conditions and, in particular, with this section 4; and

4.7.2 use all reasonable endeavours to prevent unauthorised access to the Reports and/or the Online Service (as applicable).

4.8 In relation to the Authorised Users, you undertake that the maximum number of Authorised Users that you authorise to access and use the Online Reports and/or Online Services (as applicable) shall not exceed the number set out in the Order Form or Online Form (as applicable).

4.9 If you are a Business Customer, you agree to indemnify us fully and hold us harmless from, all claims, costs, damages, losses and expenses (including all reasonably incurred legal expenses) incurred by us, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise arising out of or in connection with: (a) any failure by you or any Authorised User to comply with the provisions of this section 4; (b) the provision of extracts or full case reports to third parties (other than in accordance with these Terms and Conditions) by you or any Authorised User; or (c) otherwise arising out of or in connection with any breach of the Contract by you or any Authorised User.

4.10 If you are a Consumer and we suffer loss arising out of or in connection with: (a) any failure by you to comply with the provisions of this section 4; (b) the provision of extracts or full case reports to third parties (other than in accordance with these Terms and Conditions) by you; or (c) otherwise arising out of or in connection with any breach of the Contract by you, we may issue legal proceedings against you for reimbursement of such losses.

4.11 We may, from time to time, undertake certain checks to monitor your compliance with these Terms and Conditions (and, in particular, with this section 4). You agree to provide us or our designated auditor with such information and cooperation as we may reasonably request in relation to such audit. We reserve the right to terminate the Contract immediately if we reasonably consider that you, or any Authorised User, has persistently or materially failed to comply with the provisions of this section 4.

5. SUBSCRIPTION PERIOD

Contracts made via Online Orders

5.1 In relation to Contracts made via Online Orders, the “Initial Subscription Period” means:

5.1.1 in relation to Online Reports and the Online Service (as applicable):

(a) if you subscribe for an annual Subscription the Initial Subscription Period will commence on the date your order was accepted (unless otherwise stated in the Online Form) and shall last for a period of twelve (12) months from that date; or

(b) if you subscribe for a monthly subscription, the Initial Subscription Period will commence on the date your order was accepted (unless otherwise stated in the Online Form) and shall last for a period of one (1) calendar month; or

5.1.2 such other period of time specified in your Online Form.

5.2 Unless otherwise terminated or cancelled in accordance with these Terms and Conditions, your Subscription for an Online Order will last for the Initial Subscription Period. Your Subscription will automatically renew at the end of the Initial Subscription Period for a further period of:

5.2.1 if your Initial Subscription Period is twelve (12) months, a further twelve (12) months;

5.2.2 if your Initial Subscription Period is one (1) month, a further one (1) month; or

5.2.3 if section 5.1.2 applies, for an amount of time equal to the period of time specified in your Online Form,

and shall continue to renew for successive periods of twelve (12) months, one (1) month or the period of time specified in your Online Form (each such period, a “Renewal Subscription Period”). For Online Orders, the “Subscription Period” shall be the Initial Subscription Period and each Renewal Subscription Period.

Contracts made via Offline Orders

5.3 In relation to Contracts made via Offline Orders, the Subscription Period means:

5.3.1 in relation to Printed Reports: the Subscription Period will commence on 1 January and shall end on 31 December in the year specified in the Order Form; and

5.3.2 in relation to Online Reports and the Online Service (as applicable):

(a) if you subscribe for an annual Subscription the Subscription Period will commence on the date your order was accepted (unless otherwise stated in the Order Form) and shall last for a period of twelve (12) months from that date; or

(b) if you subscribe for a monthly subscription, the Subscription Period will commence on the date your order was accepted (unless otherwise stated in the Order Form) and shall last for a period of one (1) calendar month; or

5.3.3 such other period of time specified in your Order Form.

6. SUBSCRIPTION FEE AND PAYMENT

6.1 You must pay the subscription fee detailed in the Order Form or Online Form (as applicable) or as notified to you from time to time (“Subscription Fee”). We reserve the right to suspend or cancel your access to the Reports and/or the Online Service until you have paid the Subscription Fee for the relevant Initial Subscription Period Renewal Subscription Period or Subscription Period (as applicable) (each a “Payment Period”).

6.2 Once you have paid the Subscription Fee for a relevant Payment Period, you will not be entitled to receive any refund for that Payment Period, regardless of whether the Contract is terminated in accordance with section 11 (other than if you are a consumer and you cancel the Contract in accordance with section 12).

6.3 The Subscription Fee is inclusive of VAT. You will be notified of any applicable delivery costs during the order process, which will be added to the amount due for your Subscription.

6.4 Unless you pay the Subscription Fee by cash, credit or debit card when you place your order, we will invoice you for the Subscription Fee (by email or letter). Unless otherwise specified in the Order Form or Online Form (as applicable), you will pay each invoice in full within 30 days of the invoice date.

6.5 Despite our best efforts, some subscription fees and other prices listed on our website may be incorrect. We are under no obligation to provide the Reports and/or the Online Service to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

6.6 We have the right to make changes to the Subscription Fee from time to time, although we shall not make any change to the Subscription Fee applicable to you during the current Payment Period. If these changes result in an increase in the Subscription Fee payable by you, we shall inform you at least 14 days in advance of the change. If you do not agree to pay the increased Subscription Fee, you may terminate your Subscription in accordance with section 11.2.

7. INTELLECTUAL PROPERTY

7.1 Without prejudice to the copyright and other intellectual property rights (“IPR”) (if any) which the Crown or any third party may own in the transcripts or reports from which the Reports are derived, all IPR in the Reports (in whatever format) and the Online Service belong to us and/or our third-party licensors. All such rights are reserved.

7.2 You acknowledge and agree that nothing in the Contract shall have the effect of transferring the ownership of any IPR in the Reports and/or the Online Service (or any part of them) to you or any third party. You agree not to do anything which is inconsistent with our ownership or which is otherwise likely to prejudice our IPR.

7.3 You will promptly inform us if you become aware of:

7.3.1 any unauthorised use of the Reports and/or the Online Service;

7.3.2 any actual, threatened, or suspected infringement of any of our IPR in the Reports and/or the Online Service; or

7.3.3 any claim by any third party that the Reports and/or the Online Service infringe the IPR of any other person.

8. CONFIDENTIALITY AND PRIVACY

8.1 Due to the nature of the products and services we provide, certain information is valuable to us and we have to ensure that this information is protected. When we refer to “Confidential Information” in these Terms and Conditions, we mean: the terms of the Contract, all matters relating to or connected with the operation of the Contract and all information or data belonging to us that is of a confidential nature that comes into your possession or knowledge as a consequence of the Contract (including details of our pricing practices).

8.2 You agree to keep the Confidential Information confidential at all times and you will not use or disclose any Confidential Information except: (a) strictly as required to perform your obligations under the Contract; or (b) with our prior written consent.

8.3 The provisions of section 8.2 shall not apply to Confidential Information which: (a) you are able to prove was already in your possession without an obligation of confidence at the date it was received or obtained; (b) you obtain from another source independent of the Contract; (c) comes into the public domain otherwise than through your default or negligence; (d) is independently developed by or for you; or (e) you are required to disclose by law or by the rules of any recognised stock exchange, or governmental or other regulatory body provided that you will, if lawful and practicable, supply a copy of the required disclosure to us before it is disclosed and incorporate any amendments or additions that we may reasonably request.

8.4 If you are a Business Customer, you will use all reasonable endeavours to ensure that your personnel, sub-contractors, agents and Authorised Users comply the terms of this section 8.

8.5 We shall comply with all applicable Data Protection legislation including the EU Regulation 2016/679 (General Data Protection Regulation) and the United Kingdom Data Protection Act 2018, and whichever laws are applicable during the Subscription Period, and in particular shall not disclose the identity of or data about you or your Authorised Users to any third party.

9. WARRANTIES

9.1 We warrant that we own or have obtained all necessary rights, licences or consents to provide the Reports and the Online Service (if applicable) to you in accordance with the Contract.

9.2 If you are a Business Customer, the Reports and Online Service (if applicable) are provided to you on an “as is” basis. All warranties, conditions or terms not set out in the Contract and which would otherwise be implied or incorporated into the Contract by statute, common law or otherwise are excluded to the maximum extent permitted by law. We make no warranty or representation that the Reports, the Online Service or any part of them are free from errors or omissions.

9.3 You are responsible for ensuring that your hardware and software are capable of accessing the Online Reports and/or the Online Service (as applicable). We shall have no liability to you for any failure to access the Online Reports and/or the Online Service (as applicable) as a result of compatibility and/or any other issues relating to your hardware and/or software.

10. LIABILITY

10.1 NOTHING IN THE CONTRACT SHALL OPERATE TO LIMIT OR EXCLUDE EITHER PARTY’S LIABILITY TO THE OTHER FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY THAT PARTY’S NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.

10.2 SUBJECT TO SECTION 10.1, OUR TOTAL AGGREGATE LIABILITY (INCLUDING ANY LIABILITY FOR THE ACTS OR OMISSIONS OF OUR EMPLOYEES, AGENTS AND SUB-CONTRACTORS) TO YOU ARISING OUT OF OR IN CONNECTION WITH THE CONTRACT (INCLUDING, WITHOUT LIMITATION, ANY USE MADE BY YOU OF THE REPORTS AND/OR THE ONLINE SERVICE (OR ANY PART OF THEM)), REGARDLESS OF THE FORM OF ACTION AND WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, MISREPRESENTATION OR OTHERWISE SHALL UNDER NO CIRCUMSTANCES EXCEED A SUM EQUAL TO 100% OF THE SUBSCRIPTION FEE FOR THE PAYMENT PERIOD DURING WHICH THE LIABILITY AROSE.

10.3 SUBJECT TO SECTION 10.1, IF YOU ARE A BUSINESS CUSTOMER, THE FOLLOWING SUB-SECTIONS APPLY:

10.3.1 WE SHALL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU FOR ANY LOSS OF PROFITS (WHETHER DIRECT OR INDIRECT), BUSINESS, CONTRACTS, ANTICIPATED SAVINGS, WASTED MANAGEMENT TIME, GOODWILL, OR REVENUE, OR ANY LOSS OR CORRUPTION OF DATA, OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER, HOWEVER ARISING, EVEN IF WE HAVE BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

10.3.2 WE SHALL UNDER NO CIRCUMSTANCES HAVE ANY LIABILITY TO YOU, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, MISREPRESENTATION OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR INABILITY OR FAILURE TO PERFORM ANY LEGAL OR OTHER RESEARCH RELATED WORK OR TO PERFORM SUCH LEGAL OR OTHER RESEARCH OR RELATED WORK PROPERLY OR COMPLETELY; OR (B) ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON THE REPORTS AND/OR THE ONLINE SERVICE.

10.4 SAVE AS SET OUT IN SECTION 10.1, IF YOU ARE A CONSUMER, THE FOLLOWING SUB-SECTIONS APPLY:

10.4.1 IF WE FAIL TO COMPLY WITH THESE TERMS AND CONDITIONS, WE ARE RESPONSIBLE FOR DIRECT LOSS OR DAMAGE YOU SUFFER THAT IS A FORSEEABLE RESULT OF OUR BREACH OF THESE TERMS AND CONDITIONS OR OUR NEGLIGENCE, BUT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. LOSS OR DAMAGE IS FORESEEABLE IF IT IS AN OBVIOUS CONSEQUENCE OF OUR BREACH OR IF IT WAS CONTEMPLATED BY YOU AND US AT THE TIME WE ENTERED INTO A CONTRACT.

10.4.2 NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS. IF YOU ARE RESIDENT IN THE UNITED KINGDOM, ADVICE ABOUT YOUR STATUTORY RIGHTS IS AVAILABLE FROM YOUR LOCAL CITIZENS’ ADVICE BUREAU OR TRADING STANDARDS OFFICE.

10.5 THE REPORTS AND ONLINE SERVICE WE PROVIDE ARE NOT INTENDED TO AND DO NOT CONSTITUTE LEGAL OR OTHER ADVICE ON WHICH RELIANCE SHOULD BE PLACED. NO CLIENT-SOLICITOR/BARRISTER RELATIONSHIP IS FORMED BY VIRTUE OF OUR SUPPLY OF THE REPORTS AND/OR THE ONLINE SERVICE TO YOU.

11. TERM AND TERMINATION

11.1 The Contract between you and us will commence in accordance with section 2 of these Terms and Conditions and will continue until the end of the Subscription Period unless terminated earlier in accordance with this section 11.

11.2 You may cancel your Subscription prior to the commencement of a Renewal Subscription Period by:

11.2.1 e-mailing us at subscriptions@iclr.co.uk requesting a cancellation; or

11.2.2 logging in to the Online Service, clicking your username and selecting ‘cancel subscription’.

We may cancel your Subscription prior to the commencement of a Renewal Subscription Period by emailing you, notifying you of the cancellation. Your Subscription will be cancelled from the end of the Initial Subscription Term or Renewal Subscription Period (as applicable) during which you cancelled your Subscription.

11.3 Either you or we may (without prejudice to our or your other rights) terminate the Contract by giving written notice to the other party if: (a) the other party commits a material breach of any of its obligations under the Contract and (if such breach can be remedied) fails to remedy the breach within 30 days of the non-defaulting party’s written notice to do so; (b) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply; (c) the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors; (d) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party; (e) an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party (being a company); (f) the other party (being an individual) is the subject of a bankruptcy petition or order; (g) any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in (b) to (f) (inclusive).

11.4 We may terminate the Contract immediately on written notice to you if: (a) you fail to pay any amount due under the Contract on the due date for payment and you remain in default not less than 30 days after being notified to make such payment; or (b) any agreement between us and any third party provider of any part of the Reports and/or the Online Service is terminated (in which case, we will refund such proportion of the Subscription Fee already paid by you as relates to the part or parts of the Subscription which will no longer be available to you).

11.5 Upon termination for any reason: (a) all rights granted to you under the Contract shall immediately cease; (b) you shall immediately cease all activities authorised by the Contract; (c) you shall immediately pay to us any sums due to us under the Contract; and (d) as soon as reasonably practicable, and in any event within 14 days following such termination, you shall destroy and, if requested, return to us any and all copies of any Confidential Information in your possession, custody or control and, if requested by us, certify to us that you have done so.

11.6 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry (including those under sections 4.4, 4.9, 4.10, 7.1, 7.2, 8, 10, 11.5, 11.6, 13.4, 13.10 – 13.15 (inclusive) of these Terms and Conditions) shall remain in full force and effect.

12. CONSUMER RIGHT OF CANCELLATION

12.1 If you are a Consumer and you purchase a Subscription through our website (or otherwise exclusively using a method of distance communication), then, subject to the provisions of this section 12, you have the right to change your mind and cancel the Contract for any reason during the period described in sections 12.2 and 12.3 below. You may exercise this right by: (a) writing to us or e-mailing us; or (b) completing the model cancellation form below (“Cancellation Notice”) and sending it to us at the postal or e-mail address given in section 1.


Model Cancellation Form

To: Incorporated Council of Law Reporting for England and Wales, Megarry House, 119 Chancery Lane, London WC2A 1PP
E-mail address: subscriptions@iclr.co.uk

I/We(*) hereby give notice that I/We(*) cancel my/our(*) contract for the provision of the following service:
Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable


You may wish to keep a copy of your Cancellation Notice for your records. If you send your Cancellation Notice by e-mail or by post, then the cancellation is effective from the date you send us the e-mail or post the letter (“Cancellation Date”).

12.2 If your Subscription is to the Online Reports and/or the Online Service, in order to preserve your consumer right of cancellation you are not permitted to access the Online Reports and/or the Online Service for 14 days after the Contract between you and us is formed in accordance with section 2. You can exercise your right to cancel the Contract at any time during these 14 days (“Cancellation Period”) provided you have not used the service. If you request earlier access and/or you use the Online Reports and/or the Online Service during the 14 day period, you: (a) expressly agree that we may begin to make the Online Reports and/or Online Service available to you during the Cancellation Period; and (b) acknowledge that your right to cancel the Contract will be lost.

12.3 If your Subscription is to the Printed Reports, you can exercise your right to cancel the Contract within 14 days from the date that the first Printed Reports are delivered to you in the Subscription Period. If you exercise this right to cancel, you will need to return all copies of the Printed Reports that you have received to us as soon as possible (and in any event, within 14 days of the Cancellation Date). Unless the Printed Reports are faulty or not as described (in which case we will pay the reasonable costs of returning the Printed Reports to us), you will be responsible for the cost of returning the Printed Reports to us. You have a legal obligation to take reasonable care of the Printed Reports while they are in your possession or control.

12.4 You will receive a full refund of the price you have paid for the Subscription and, if applicable, any delivery charges you paid to receive the Printed Reports. We will process the refund due to you as soon as possible and, in any case, within 14 days of the Cancellation Date.

12.5 Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

13. OTHER IMPORTANT INFORMATION

13.1 We may amend these Terms and Conditions from time to time. Every time you wish to place an order with us, you should check these Terms and Conditions to ensure you understand the terms and conditions which will apply at that time. If you are a Consumer and have taken out a Subscription with us, we may need to amend or add to these Terms and Conditions as they apply to your Subscription from time to time, provided that: (a) save if such amendment or addition is due to a change in law or for security reasons, we shall provide you with at least 14 days’ notice of such amendment or addition; and (b) if you are dissatisfied with such amendments or additions, you may cancel your Subscription by e-mailing us at subscriptions@iclr.co.uk requesting a cancellation and setting out your reasons for this request.

13.2 You shall not assign or transfer any of your rights or obligations under the Contract without our prior written consent.

13.3 We shall not be liable for any delay or failure to perform our obligations under the Contract to the extent that and for so long as such delay or failure results from circumstances beyond our reasonable control (an “Event of Force Majeure”). We will notify you as soon as reasonably practicable upon becoming aware of an Event of Force Majeure. If an Event of Force Majeure continues for a period exceeding two (2) months, we may terminate the Contract immediately on giving written notice to you.

13.4 The Contract is not intended to benefit anyone other than the parties to it and, in particular, no provision of the Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 or otherwise by a third party.

13.5 If you are a Business Customer, the following sub-sections apply:

13.5.1 The Contract constitutes the entire agreement between the parties in relation to its subject matter, and replaces and extinguishes all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to that subject matter.

13.5.2 Each party acknowledges that in entering into the Contract it has not relied upon any oral or written statements, collateral or other warranties, assurances, undertakings or representations which were made by or on behalf of the other party in relation to the subject-matter of the Contract at any time before it is made (together “Pre-Contractual Statements“), other than those which are set out expressly in the Contract.

13.5.3 Each party hereby waives all rights and remedies which might otherwise be available to it in relation to such Pre-Contractual Statements, but for section 13.5.2. Nothing in section 13.5.2 or this section 13.5.3 shall exclude or restrict the liability of either party arising out of its pre-contract fraudulent misrepresentation or fraudulent concealment.

13.6 The failure of either party to enforce or to exercise any term of the Contract does not constitute a waiver of such term and shall in no way affect that party’s right later to enforce or to exercise it.

13.7 If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this section 13.7 shall not affect the validity and enforceability of the rest of the Contract.

13.8 If you are a Business Customer, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

13.9 Nothing in the Contract shall be deemed to constitute a partnership or joint venture, or create a relationship of principal and agent for any purpose between the parties.

13.10 These Terms and Conditions and any Order Form or Online Form are made available in the English language only. The language of the Contract will be English.

13.11 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including any non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.12 If you are a Business Customer, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).

13.13 If you are a Consumer and you are resident in the United Kingdom or the European Union you may bring any dispute which may arise under these Terms and Conditions to, at your discretion, either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the United Kingdom or is an EU Member State, which courts are (with the exclusion of any other court) competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is within the United Kingdom or is in an EU Member State or otherwise the competent court of England.

13.14 If you are a Consumer and you are resident in the United Kingdom or the European Union and we direct the Online Reports and/or Online Service to your country of habitual residence, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms and Conditions, including section 13.11, affects your rights as a consumer to rely on such mandatory provisions of local law.

13.15 If you are a Consumer resident in the European Union and you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are neither willing nor obliged to participate in online dispute resolution.


Terms and Conditions (General Subscribers) last updated 22 January 2021.